Who, What, When, Where, Why and How?
Sherlock Holmes mysteries have always been one of my favorite reads and recently I received a set of DVD’s of the newest British television series of Sherlock Holmes. I immediately sat down and watched the whole series in one weekend. Who, What, When, Where, Why and How? The seven major questions every journalist asks when developing a new story. That’s really what Sherlock Holmes and Dr. Watson do with every investigation.
I was half asleep the other night, mind racing as usual. When I realized that these seven questions are exactly what I have to ask myself every single day when I am in a customer’s home helping them solve their water treatment problems, answer their water treatment concerns, design a water treatment system that will solve these problems and give them the water quality they are looking for.
- Who initiated the call?
- What are their concerns with their water, what is the water chemistry, what is it going to take to fix it, and what does it cost? There are many What’s.
- When did they start noticing the problems?
- Where is the problem most evident?
- Why? There are many Why’s.
- How can it be corrected, How many people in the home?
- There are many questions to each that need to be taken into consideration.
All these questions need to be addressed. A proper water analysis needs to be done in the home and at times third party lab testing may be necessary for a more comprehensive water analysis if any other water problems may be suspected. Such as Arsenic, Iron bacteria, Coli-form bacteria and so forth.
When all these questions have been addressed and the puzzle of the water problems solved, only then can we figure out what it takes to correct the water, how much it will cost and the options available.
So the next time you have a bad, rusty, smelly water problem remember it takes the right investigator to properly diagnose the situation and come to a conclusion that others may not have seen. Or may not have even thought to look for!
Good Water to you!More From The Owner
Advanced Water Treatment & Well Drilling Customer Reviews
“Very Friendly and Helpful!”
Call to place order very friendly and helpful. Call to let me know when arriving was right between hours given. Delivery gentlemen was very nice and considerate when changing filter and keeping area dry.
Submitted: February 7, 2019
Excellent communication, customer service and overall treatment of their customers; also super knowledgeable about all things water treatment!
Submitted: February 7, 2019
“I Commend His Efforts!”
The young man that came was very professional and even fixed my sump pump before he left. It was shooting water out and he tightened the clamped for me. He went beyond what was required of him and I commend him for his extra effort.
Submitted: February 5, 2019
“Near Immediate Response on Super Bowl Sunday”
I was referred to Advanced through a work colleague. I contacted Brad on Super Bowl Sunday. I had a near immediate response from him with a game plan. He was at my door as agreed the following morning. I had a new system installed by that afternoon. All work as agreed, the price was fair, and the Technician did an awesome job.
Submitted: February 4, 2019
“Quick Service, On Time”
Quick service, on time ( in artic cold temperatures), very knowledgeable about product, very accommodating to customer, not a pressure sell for business and everyone is very friendly and pleasant to talk with.
Submitted: January 31, 2019
“Fast, Friendly Service”
Like to support local businesses. Fast, friendly service. Technician very knowledgeable and took time to answer our questions and provide helpful information.
Submitted: January 30, 2019
“I highly recommend them!”
I appreciate the concern I hear on the phone when I call for service, and the quick response to make sure we are up and running properly. I also appreciate the time taken to explain everything so I feel satisfied with what has been done. I am very happy we picked Advanced Water Treatment to buy our water softening system and I highly recommend them.
Submitted: January 23, 2019
“Service Was Great!”
Service was great and very prompt for information given during the visit.
Submitted: January 22, 2019