Contact Us

Frequently Asked Questions

Home » FAQs

Have questions? You might find the answer below!

What is the lifetime warranty package?

We want your water treatment experience to be a positive one, so for the first 3 years after you have purchased new equipment from us, we provide you with our complimentary 3-year warranty package. During that time, you’ll receive no-charge adjustments and the following bonus services:

  • Third party independent lab testing of your water quality
  • Valve cleaning and lubrication
  • Salt level checks
  • Fresh reset of control panels
  • Injector replacement
  • In-home plumbing evaluation

In addition, we offer Lifetime Warranty packages for long-term peace of mind. Lifetime Warranties include all of the services listed above… for life! If you would like to learn more about extending your warranty, contact us at 800-273-9978.

What is a Reverse Osmosis Water System?

Reverse osmosis systems use a special membrane-based water filtration method that prevents large molecules and ions, such as sands and salts, from passing into your drinking water. Learn more about Reverse Osmosis and view available products here, call us at 1-800-273-9978 or submit a webform with any additonal questions or comments you may have.

What does the Advanced Water Treatment water quality testing package entail?

We take water purity seriously, and recommend routine testing of your water. Our Water Quality Testing Package entails a third party, independent lab test that tests for a broad spectrum of contaminants. (View details on our Water Testing page.) This service is free of charge for all customers covered under our warranty packages.

How often do I need to replace my water treatment system?

With the systems we offer, most often rarely, if ever. The water treatment systems we use continue to stand the test of time. We believe in durable and repairable, rather than replaceable. No obsolete parts means maintenance is fast and affordable. Some of our models have been in use for over 30 years!

What is solar salt and why should I use it?

Solar Salt is 100% natural salt crystals harvested from evaporated seawater. It is chemical-free and less expensive than many commercial softener salts. Its’ purity also keeps your systems cleaner, which means less maintenance. For these reasons, Advanced Water Treatment is proud to be one of the area’s largest Solar Salt providers.

We change filters for FREE on all salt deliveries, and also offer convenient pick-up hours.

How can I tell if I have hard water?

You’ll most often notice water hardness via scale build-up in water heaters and plumbing fixtures, as well as soap deposits, hard-to-remove white streaks on dishes and fabrics, and soap scum in sinks and bathtubs. You may also have a difficult time building up a lather or suds for washing.

Advanced Water Treatment’s wide variety of for-rent and for-purchase water softening systems combat this hardness to prevent these negative side effects.

For more information, or to speak with our water treatment experts, click here.

What makes my water hard in the first place?

As water passes through the atmosphere in the form of rain, snow, sleet, hail, dew or fog, it picks up impurities and gases. And, because water is the universal solvent – that is, dissolves a part of whatever it comes into contact with – it picks up even more impurities as it travels through the earth.

In particular, the minerals calcium and magnesium are water “hardness” culprits. If either or both are present in your drinking water in high concentrations, the water is considered “hard”. Those deposits are what appear on your dishes, clothes, sinks and fixtures.

What is soft water?

The water softening systems we offer replace the “hardness” minerals with sodium or potassium.

Most often, water softeners are regenerated with salt and water. Regeneration is a process by which the softening materials inside the softener can be used over and over again. Once the regeneration is completed, the salt and water solution is flushed into the drain.

Should I be concerned about sodium in water?

If sodium is a concern to you, we can provide additional details on the amount of sodium in softened water. This varies, depending on the hardness of the water supply. Any person on a sodium-restricted diet should follow the advice of his or her physician.

All municipal water supplies contain some naturally occurring sodium. If the sodium-restricted diet is very strict, we can discuss with you the use of reverse-osmosis, or some other water quality improvement system to reduce the sodium to meet your requirements.

For comparison, one slice of white bread contains about 114 mg of sodium, and an eight ounce glass of milk contains 120 mg of sodium. If your water contains 10 grain per gallon (GPG), and if you consumed a total of one quart of softened water a day, your intake of additional sodium would be 75 mg – less than either the slice of bread or glass of milk.

If I have a water softener, do I still need an iron filter?

There are limitations in some softener systems as to the amount of iron filtration possible. If iron staining continues to be an issue with your existing water softener, contact us for a free in-home consultation. We will help you determine whether an iron-specific filter is necessary for your situation.

Why do my sinks and fixtures turn yellow?

It’s most likely iron, one of the most common water treatment problems found in well water. Iron is found in 3 different forms:

  • FERROUS IRON (dissolved) – Although not visible, this is the most common type of iron. Later, when oxygen is mixed with ferrous iron, it stains sinks, toilets and laundry, especially when bleach is added!
  • FERRIC IRON (suspended) – Also known as brown water iron, this mineral oxidizes and forms particles. Normally those particles can be seen in a glass of water once settled down. Sometimes, however, they are too small to be seen and very difficult to remove.
  • IRON BACTERIA – This is a general term given to iron that can leave a slimy growth or build up in toilet tanks and sometimes clogs filters, softeners and pipes. These bacteria are not harmful, but are considered a nuisance because they are so difficult to remove.

Ask us about our iron filtration systems to remove yellowing from your water.

What do I do if my dishwasher is stained brown?

Brown or black stains found in the dishwasher are usually from high levels of manganese, which can stain when the level is above .05mg/l. The dishwasher is a perfect mechanism to oxidize it because it heats, agitates and mixes the water with air.

Manganese can also stain clothes in the washing machine for the same reason, especially with the addition of bleach.

Why does my water leave blue-green stains?

This indicates that the water is corrosive and usually acidic. Acidic water can leach metals from pumps, piping and fixtures. If left alone without treatment, it can cause leaks in copper pipes and fixtures. (Acidity is measure on a scale of 0-14, with 7 being neutral, less than 7 is acidic and above 7 is basic.)

Why does my water smell like rotten eggs? How can I fix it?

Hydrogen sulfide gas is a naturally occurring contaminant, which gives water a disagreeable rotten egg odor or taste. This usually indicates the presence of some form of non-harmful mineral reducing bacteria in the well.

Fortunately, Advanced Water Treatment offers air-injection filtering systems for rent or purchase that will entirely eliminate the “eggy” taste and odor. We can also provide water heater solutions, if the rotten egg smell is confined to your hot water.

My water tastes funny, but tested clean. What do I do?

There are two types of water problems: Primary problems – the dangerous type – and aesthetic problems – the sort that affect taste, look or smell. Strange as it may seem, you could have an aesthetic problem (such as iron or manganese) that will not pose an actual health risk. That doesn’t mean you have to live with it!

Advanced Water Treatment offers a wide variety of water filtration and reverse osmosis systems to replace that unpleasant taste with deliciously fresh drinking water. Click here to browse a few of our residential and commercial systems.

My system uses a pre-filter. What is it and how do I replace the cartridges?

Sand and sediment can collect in your water and wreak havoc on your water system. This is why some filtration systems include a pre-filter to block these particles. Advanced Water Treatment experts can help you determine which cartridge you need, and you can order the pre-filter cartridge directly through our store.

What is a part per million (ppm) and part per billion (ppb)?

Most of the chemical data that is reported for water is expressed as a concentration: One-Part-Per-Million can be thought of as one inch in 16 miles or one cent in $10,000. One-Part-Per-Billion can be thought of as one second of time in 32 years.

It is EXTREMELY MISLEADING to interpret these analogies to minimize the magnitude of the risks. Even miniscule amounts of certain contaminants can poison water!

What is Advanced Water Treatment’s service and delivery areas?

Our service and delivery areas include much of Southeast Michigan, including Livingston, Washtenaw, Oakland, Ingham, Wayne, Genesee and Macomb counties. To speak with our experts, please call: 1-800-273-9978, we are always happy to answer your specific water treatment questions or provide additional information.

How do I contact Advanced Water Treatment?

To speak with our experts, please call: 1-800-273-9978 or fill out this brief form and we’ll get back to you. We are always happy to answer your specific water treatment questions or provide additional information.

Request Information

From Our Blog

More Posts

Customer Reviews

More Reviews

Wonderful company to work with!! Great follow up!! Ray McConnell is our sales guy and he is on top of it every year!! He calls when our filters need to be replaced, he comes out when we have questions. He is awesome!!! Carli, another representative is wonderful!! Takes time to help you, doesn’t blow you off!!! She is amazing!!! Love the company, great quality!!!! Worth every penny!!!
(EVS sulfur filter with chlorine generator)

 , Ann Arbor, Michigan

Great service and installation!! The technician was on time, neat, and friendly. He also was very knowledgeable on all the products and answered any questions we had. He also explained all the installation and showed us where everything was. Very thorough! We got a water softener, RO system, and RO pump. The RO pump makes a HUGE difference in speed of dispensing!! I strongly suggest adding it! We now have the BEST tasting water in the neighborhood! Thanks Advanced Water!
(EVRS water softener & Ultrowater reverse osmosis drinking water system)

 , Saline, Michigan

We had Advanced Water Treatment come out and give us a price on replacing a system on our newly purchased home. All the fixtures were covered with rust and all water appliances were heavily stained. Ray, from Advanced Water Treatment found out the old system had failed and was no longer working. The prior home owner apparently did not take care of this old outdated system. Ray from Advanced Water then analyzed the water and then recommended a system to clean up our well water. With limited space Ray worked the install so it fit into the footprint in our laundry room, and when the water treatment, and reverse osmoses system came on line it was like a different water system not the old well. It was awesome how well the system operated and it is improving every day (cleaning out debris from the house system). Advanced Water Treatment then came back after several weeks of operation and ran another check on the water and it was doing very well. Ray went over again the service and operating instructions with us.
(EVRS water softener & Ultrowater reverse osmosis drinking water system)

 , Brighton, Michigan

Recently my father was having problems with iron and arsenic in his house water. Since he has problems with his memory, I was asked to be the liason in solving the problem. I contacted Advanced and was pleased with their work and their response. They kept in close communication through the process. My background is in chemistry and I was pleased that the owner was able to communicate highly technical information in a detailed way that made sense to me…translation….he knows his stuff. The technicians were forced to communicate everything twice (once to my dad) and again to me and they handled this potentially annoying situation with professionalism. Furthermore, they have solved the problem and were able to provide several alternative solutions in different price ranges. I would call them again.
(IPFE iron filter & Care Soft Pro water softener)

 , Pinckney, Michigan

We have used Advanced Water Treatment for over 15 years now and wouldn’t think of going any place else. If we have a problem, they always come out right away; generally the same day. They recently installed a new system for us complete with an iron filter and it’s working great. We are using a LOT less salt and the water taste a whole lot better.
(EVRS water softener & EVFE iron filter)

 , Pinckney, Michigan